Fallo en descarga de archivo PDF de Formulario

Buenas tardes cuando nos llega el formulario Trabaja con Nosotros Puerta de Hierro y pinchamos en descargar PDF nos lleva a una página que no existe no descarga el adjunto

Qué puede ocurrir?

Hi iglfernando,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. The reason for the error could be that you're not logged in to your account when viewing the uploaded file. Can you try disabling the requirement to Login to View Uploaded Files? It's easy to do, but we'll need to do that on the Desktop version of Jotform because it's not available yet on the Jotform Mobile App. Let me walk you through it:

1. Login to your Jotform account.
2. Hover your mouse over your Avatar/Profile picture on the right side of the screen.
3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

Can you give it a try and let us know what happens? If you're still having the same issue, we'll do a more in-depth investigation and work on finding a solution.

Give it a try and let us know if you need any help.