Form: Report link does not work to someone else

Hola buenas tardes, estoy intentando copiar el link que sale cuando uno crea un reporte para enviarlo a otra persona para que pueda descargarlo, pero no funciona.

¿qué puedo hacer?

Hi Intuscall,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, please let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. It is possible that the link you shared to someone else is set to private, which prevents viewing by some users that don't have a Jotform account. Based on the screenshot that you provided, they are not authorized to view the report. May I verify what report you are trying to download? A screenshot where you can generate the URL of the report will help us determine where we can check it on our end. So that, we can share with you how to make it viewable to others. 

Once we hear back from you, we'll be able to move forward with a solution.

Hola
El Informe es GASCO POSTVENTA MARZO 2024 (actualizado)
saludos
Ruth
El mié, 6 mar 2024 a las 17:19, Jotform (<noreply>) escribió:
</noreply>...

Hi Ruth,

Thanks for getting back to us. The reason why they are getting this error is because of your Privacy Settings. To stop our system from asking you to login to see/download your submission attachments, we just need to disable the requirement to Login to View Uploaded Files. It's easy to do, but we'll need to do that on the Desktop version of Jotform because it's not available yet on the Jotform Mobile App. Let me walk you through it:

1. Login to your Jotform account.
2. Hover your mouse over your Avatar/Profile picture on the right side of the screen.
3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

That's it. Now, you won't have to login to see/download files uploaded with your submissions. We also have a guide to help you learn How to Unrequire a Login to View Uploaded Files.

Give it a try and let us know if you need any help.