enlace de pago da error

Buenos dias,

he creado un formulario y he integrado mi cuenta de paypal pero el botón de pago me da error cuando intento pagar. Me podríais ayudar?

Hi Lydia,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I understand you are getting an error when trying to pay with PayPal, can you please try to disconnect PayPal and then connect it again? This refreshes the connection and resolves minor issues.

If the issue persists, please share the screenshot of the error you are getting so we can check and guide you accordingly. This guide will show you how to do that.

Reach out to us if you need any more help.

Hola, gracias por tu respuesta. Te comparto una imagen con el error que aparece. Quizá habría la opción de poner un botón con un enlace a mi paypal.me?

Hi Lydia,

Thanks for reaching out to Jotform Support. I am sorry you are having an issue with this. I've checked your form and I can see that the PayPal is set up correctly. However, it currently does not have a billing address in it, which can cause this issue. Can you please enable the billing address option and then try it again and see how it goes? Let me show you how:

1. In Form Builder, click on the Product list.
2. Click on the little wand Icon.
3. In the Payment Settings, click on Additional Settings.
4. Click on the billing address and select add field.

Give it a try and let us know how it goes.