SIN ACCESO A ENCUENTAS

BUEN DIA, TENGO PROBLEMAS PARA QUE PUEDAN ACCEDER A RESPONDER ENCUESTAS, YA DEPURAMOS RESPUESTAS PERO LA APLICACION NO ACTUALIZA EL ESPACIO DISPONIBLE.

Hi eduardonlopez,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I have recalculated file upload storage limits and clear form caches to refresh the form. The form should be accessible by now.  Can you give it a try and see how it goes? 

Keep us updated and let us know if you need any more help.

Mafe! buen dia! por segunda ocasión tengo el mismo problema! me podrias ayudar de nuevo por favor!

Hi eduardonlopez,

Thanks for getting back to us. I’m really sorry that this is happening. I can help you with the solution. I checked your account, and it is indeed in good standing. Can you please try to log out, then clear your browser cache and log back in to your account?

Below are guides on how to clear cache on most common browsers:

• Clear Cache – Google Chrome
• Clear Cache – Mozilla Firefox
• Clear History – Safari

Give it a try and let us know how it goes.