Form over quota

  • mowizTRUCK
    Fecha de consulta 4 de marzo de 2024, 6:11

    Estimados,

    el otro día debimos superar ligeramente el número de envíos mensuales que realizamos de formularios (250) y a pesar de que hemos cambiado de mes y ya no debería haber bloqueo al respecto, como indica la pantalla principal, el mensaje que aparece en el formulario sigue siendo de form over cuota.


    ¿Hay que hacer algo para poder volver a utilizar el formulario existente?


    Un saludo,

  • Jason Jotform Support
    Fecha de respuesta 4 de marzo de 2024, 8:23

    Hi mowizTRUCK,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. When I checked your account, I can confirm that your monthly limit has been reset and your form is also accessible.

    Let us know if you have any other questions.