Deleted and purge submission data but Upload Space is not updated

Hola,

he seguido los pasos para liberar espacio de un formulario, he borrado todo de la papelera y aunque ya no estan los registros, en el uso del almacenamiento de la cuenta no se ha liberado el espacio correspondiente..

Puede ser que tarde unas horas en actualizarse?

Gracias de antemano

Hi castingsingular,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I have to manually recalculated your account usage and currently, your Upload Space usage is 478.26 MB / 10.00 GB.

Let us know if there’s anything else we can help you with.

Hi,

no problem as I speak english too

Now it's updated! I have free space again.

Thanks in advance,