Mi cuenta fue suspendida, pero no recibí ningún reporte porque motivo.

Mi cuenta fue suspendida, pero no recibí ningún reporte porque motivo.

Hi Matias,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question.  I see that your account was suspended because your Formulario Pre-inscripcion Cursos STCW form was tagged as fake service offer. We understand that this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

Kindly provide us with the following information:

1. The URL where your form is used.

2. Your website or proof of affiliation to a legitimate institution.

We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

Send these proofs to reviewers@jotform.com with Thread #12438381 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

Let us know if there's anything we can further help you with.