No funciona la integración con clickup

  • bfontan
    Fecha de consulta 29 de febrero de 2024, 9:19

    hice 2 formularios integrados a clickup, les edité las integraciones varias veces, pero ninguno funciona correctamente.

    estos son los formularios:

    1. https://form.jotform.com/240575858125059 
    2. https://form.jotform.com/240593526231049

    No se llenan los campos en clickup aunque estén igualados.

    Necesito que funcionen No funciona la integración con clickup  Image 1 Screenshot 30

    No funciona la integración con clickup  Image 2 Screenshot 41

    Jotform Thread 12411951 Screenshot
  • Eleazar Jotform Support
    Fecha de respuesta 29 de febrero de 2024, 9:54

    Hi bfontan,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, for your question. II’ll need a bit of time to look into this. I’ll get back to you as soon as I can.


  • bfontan
    Fecha de respuesta 29 de febrero de 2024, 9:59

    Hi Eleazar! Thank you! I´ll wait for the answer

  • bfontan
    Fecha de respuesta 29 de febrero de 2024, 11:40

    Buenas tardes

    ¿Pudiste revisar el reclamo?

  • Eleazar Jotform Support
    Fecha de respuesta 29 de febrero de 2024, 12:11

    Hi bfontan,

    Thanks for your patience. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:
    No funciona la integración con clickup  Image 1 Screenshot 20

    Can you explain a bit more about the issue, so I can get a better idea of what's happening? Like what error message do you receive or what is not working?

    Once we have a better idea of what’s going on, we’ll be able to come up with a solution.

  • bfontan
    Fecha de respuesta 29 de febrero de 2024, 16:00

    I made a video recording the problem

    https://drive.google.com/file/d/1W0zziawLL7I8fSSEnx-dvwnyLvhAymu1/view?usp=sharing

    The settings are OK, but the form doesn´t create the register where it is supposed to

  • Mafe_M Jotform Support
    Fecha de respuesta 29 de febrero de 2024, 19:25

    Hi bfontan,

    Thanks for getting back to us. Is this happening to all the fields mapped to click up? Could you please reintegrate your form to ClickUp to see if it would make any difference and slowly add new fields one at a time so we will know which fields are we having trouble connecting? 

    No funciona la integración con clickup  Image 1 Screenshot 20

    Give it a try and let us know how it goes.