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jgustavorojasFecha de consulta 28 de febrero de 2024, 10:16
como puedo acceder a una cuenta vieja??
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Nelson_B Jotform SupportFecha de respuesta 28 de febrero de 2024, 10:33
Hi Jose,
Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know, and we can have them do that. But, keep in mind you'd have to wait until they're available again.
Now, let me help you with your question. I understand you would like to regain access to your old account. If you still have access to the email address associated with that account, you may try to reset the password, and then you can update your email address if you want. It's easy to do. Let me walk you through it:
- Go to Jotform Login Page, and then click on Forgot Password.
- Type the email address or username to your other account, then select Send Reset Instructions.
- Now, go to your email and check for the Reset Instructions.
- Click on Reset Password.
- Enter your new password, and then click on Create a New Password.
Let us know if there's anything else we can assist you with.