Fields Can't be Filled Out

  • Líder de Experiencia al Cliente
    Fecha de consulta 27 de febrero de 2024, 8:39

    Fields Cant be Filled Out Image 1 Screenshot 30

    Formulario de Vida Individual Largo Plazo (bisaseguros.com)

     We have problems with the form, it does not load any fields to fill out, please cooperate

    Fields Cant be Filled Out Image 2 Screenshot 41

    Page URL: https://servicios.bisaseguros.com/salud/dpsi-vida-individual-largo-plazo-v2
  • Jovanne Jotform Support
    Fecha de respuesta 27 de febrero de 2024, 10:53

    Hi Líder de Experiencia al Cliente,

    Thanks for reaching out to Jotform Support. I checked your form and tested it to see if I could replicate the issue, but everything was working properly. The fields appear to be showing fine on my end. I was able to fill them out. Check out the screencast below to see my results:

    Fields Cant be Filled Out Image 1 Screenshot 20 Jotform Header: How to fix subtitle display? Image 1 Screenshot 20 Screenshot 31

    Can you try clearing your browser cache or try using a different browser or device and see if that makes any difference? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

    Once we hear back from you, we can help you with this.