Monthly Submission limit did not change after upgrading to the Storage plan

Buenas, quería consultar porque no entiendo el motivo de que no me ande el servicio, el mes pasado o el anterior pagué con tarjeta el paquete de 1000 reservas y ahora me aparece que solo tengo 100.
espero su respuesta, gracias

Hi Lorenzo,

Thanks for reaching out to Jotform Support. I’m sorry you're having difficulties with your account. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I've checked your account and can see that you have upgraded to the Storage plan. Please know that the monthly submission limit in a Storage plan is the same as the Starter (Free) plan which is 100 per month. The only difference with the Storage plan is that you can store unlimited submissions in your account. If you are expecting more than 100 submissions per month, I suggest upgrading to the Bronze plan.

Let us know if there’s anything else we can help you with.