How to track form submissions using the Facebook Pixel?

  • mlsandoval
    Fecha de consulta 26 de febrero de 2024, 15:40

    Hola. estamos teniendo problemas para trackear el origen de leads provenientes de FB ADS.

    Requiero ayuda,

    Gracias,

    María Sandoval.

  • Christian Jotform Support
    Fecha de respuesta 26 de febrero de 2024, 15:56

    Hi mlsandoval,

    Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

    Now, let me help you with your question. I've reviewed your account but couldn't locate any forms you've created. Could you please share the specific URL of the form you're referring to? Additionally, regarding tracking the origin of your leads from Facebook ads, have you tried to follow the instructions outlined in this guide for using Facebook Pixel to track submissions? Also, ensure that the Leads option is selected for tracking under the widget settings, as demonstrated in the example screenshot below: 

    How to track form submissions using the Facebook Pixel? Image 1 Screenshot 20

    Let us know if there’s anything else we can help you with.