Mi cuenta sale suspendida

  • Oliusbel
    Fecha de consulta 22 de febrero de 2024, 17:22

    Hola

    Por favor quisiera saber como recuperar mi cuenta, y que causo la suspension de la misma.

  • Justin_E Jotform Support
    Fecha de respuesta 22 de febrero de 2024, 17:28

    Hi Oliusbel,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. After checking your account, I have seen that your account is currently suspended due to credit card collection. Please note that this is a violation of our Terms of Use. I have gone ahead and removed the offending fields on your form and lifted the suspension on your account.

    Let us know if there's anything else we can help you with.