Autoresponder Email: ¿Cómo añadir factura?

Hola a todos,

Espero esten bien.

Somos una nonprofit en los USA, y estamos trabajando con enfermeros en Latino America.

Los enfermeros necesitan registrarse para un curso que daremos en marzo, el cual deben pagar.

El formulario que tenemos, no envia un correo de que se recibio el pago o de que se registraron.

Ya tratamos de varias formas pero no hay modo de que funcione.

Por otro lado,

Agradecemos su apoyo. El curso inicia el lunes 26 de febrero.

Gracias,

Nancy Pena

Hi Nancy,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are currently busy assisting other Jotform users. However, I'd be happy to help you in English using Google Translate and you can reply in whichever language you feel comfortable using. If you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again. 

Now, let me help you with your question. Are you referring to this form and its Autoresponder that has Attached Simple invoice PDF? If so, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my results:

Could you provide a screen recording using Loom or any similar tool that shows the issue? This will give us a visual understanding of the issue and help in identifying the root cause. Also, are there any specific error messages displayed? Any additional details you can provide will be valuable in resolving this issue promptly.

Once we hear back from you, we'll be able to move forward with a solution.

Hi Nancy,

As for your other question, I've moved that to a new thread. You can check that out here.