Problemas para acceder a encuesta

Hola,

Algunas personas han tratado de responder la encuesta https://form.jotform.com/240443501946150 y no han podido acceder. Les aparece el mensaje abajo. Por favor, avisarme si debo hacer algún ajuste a la encuesta o si puede ser un problema del dispositivo que usan las personas. Muchas gracias

Hi dinyslf,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'm sorry you're having issues with your form. I noticed that the Unique Submission feature is turned on in your form, and it's configured to check both cookies and IP addresses. What this means is, even if someone tries to use different email addresses, the form will still recognize if the submissions are coming from the same browser and IP address. So, if they're using the same browser and IP, the form won't let them submit multiple entries. 

If you want to allow them to submit entries using the same browser and IP address, you can disable the Unique Submission. Let me show you how:

1. While in Form Builder, click on the Settings at the orange navigation bar
2. Under Form Settings, click on Show More Options.
3. Scroll down and disable the Unique Submission

Give it a try and let us know if you need any help.