Error appears when changing the product list

Buen día

Tengo el siguiente problema, En un formulario se cuenta con un listado de productos del cual un registro no se puede modificar o eliminar. anexo imagen del mensaje que enviar la plataforma al hacer un cambio. El registro es el "365".

Quedo atento a sus observaciones

Saludos

Hi sumeug,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your concern. I’m sorry you're having issues with your form. Let me look into it and get back to you with a solution.

In the meantime, let us know if you have any questions.

Hi Jason

Appreciate your answer, we don't have issues with english support.

Greetings

Hi sumeug,

Thanks for your patience and understanding, we appreciate it. When I tested your form, the same thing happened, so I created a ticket about it and escalated this to our Developers.

In the meantime, let us know if you need any other help.

Hi Jason

We are waiting for the response from the developer team to solve the problem.

Greetings

Hi sumeug,

Thanks for your patience. We have heard from our team, and the situation is the following:

This issue is related to your previous form categories and connected product corruption. If you clone the main form again, the system will automatically fix and hide the problematic products. After this process, you will be able to update the product. So, if you clone the form, check the new look of disabled products, and approve our intervention, we will fix your current form automatically. But that auto-fix wouldn't be reverted.

Your patience and understanding are highly appreciated.