Account reached upload limit

  • DPSOS
    Fecha de consulta 20 de febrero de 2024, 13:23

    Meu formulário esta bloqueando, mais não estou acima da cota

  • Carlo Jotform Support
    Fecha de respuesta 20 de febrero de 2024, 13:41

    Hi DPSOS,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I've recalculated the submissions and reactivated your account. Everything should be working fine now. As a precaution, I let the system recalculate your usage again. Sometimes the system takes time to recalculate your usage and that's why it's not reflecting right after you apply changes, but I think that it is and it should be reflecting now. Can you check and confirm if your usage status is updated already?

    Can you give it a try and see how it goes?