Upload quota is reached

Hola
Me indicaron que me habia quedado sin espacio por lo cual borre los archivos que subieron junto con los formularios pero aun me sigue indicando que no tengo espacio. Como hago para liberarlo?

Hi Marcelo,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

I understand you've deleted some files to reduce your usage but when I checked your account, and recalculated your upload usage, I see that the usage is still above the upload.  This has caused your forms to be temporarily interrupted. I checked your form's table and found that you have a lot of submission data that has not been deleted permanently yet. Let me show you how to do this:

• In your form's table, click on the 3-dot icon beside your table name and select Trashed Entries.
• On the menu on the right, select the data you'd like to remove permanently and click on Delete Forever.

This will free up some upload space on your account which should enable your forms again. Please note that permanently deleted submission data can no longer be recovered. Please consider keeping a backup of your submission data by downloading them as EXCEL/PDF/CSV. You may also consider upgrading your plan on our Pricing website to increase your limits immediately.

Reach out again if you have any questions.

Muchas gracias por su respuesta
Hice lo que me dijo pero todavia sigue igual, no hubo cambios en la
capacidad.
Como puedo hacer para volver a tener espacio de almacenamiento?
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Saludos
S.A.M.O.
El 2024-02-20 06:54, Jotform escribió:
...

Hi Marcelo,

Thanks for getting back to us. I've recalculated your account's usage and see that they're now at 10.78 MB which is below your upload limit of 100 MB. Your forms are restored and can receive submissions again.

Reach out again if you need any help.