Refund for Incorrect Payment Schedule

Buenos días,

por error, se me cobró ayer el importe anual. El primer mes se me cobró de forma mensual, y me gustaría seguir pagando mensualmente. Me gustaría saber si me pueden reembolsar dicho importe, ya que en las normas pone que después de dicho pago hay 30 días para reembolsarlo.

Muchas gracias y espero su respuesta

Hi Garelly,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. As requested, we've gone ahead and refunded the closing balance you have in your account. Kindly expect it to reflect on your end within 5-7 business days.

Reach out again if there's anything else we can help you with.

Muchas gracias por su pronta respuesta. Eso era lo que necesitaba, esperaré el reembolso de 5 a 7 días hábiles.