Bronze Plan didn't appear after purchase.

Hola me aparece con el plan inicial cuando ya habia pagado el año

Hi diascol,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked your account and saw that your payment for the Bronze Plan has been refunded. Did you request to have it canceled?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.