Ajuda urgente

  • Faculdade_Civitas_jean
    Fecha de consulta 17 de febrero de 2024, 12:21

    Eu fui apagar os campos de um formulário sem ter gerado a planilha antes e acabei perdendo esses dados. Por favor, me diz que tem como recuperar isso, pelo amor de Deus.

    agradeço desde já

  • Catherine Jotform Support
    Fecha de respuesta 17 de febrero de 2024, 13:36

    Hi Faculdade_Civitas_jean,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I'm sorry that you're having trouble with this. Please note that when you delete a form field in Form Builder, it will also delete the submission data associated with that field.

    I suggest using our "Revision History" feature to try to revert your form to an earlier revision. This will restore the deleted field as well as the submission data. To view your change history and revert to the previous version is really easy. Let me show you how:

    • Open your form in Form Builder and click the green Circular Arrow below the form name.

    1670488344 6391a118a3d88 6391a118a3d48 Screenshot 10 Screenshot 10

    • Browse the previous versions of your form and review the changes by clicking on a version on the right side of the page.
    • Click on the Revert button to bring back the old changes.

    1670488452 6391a1840a86d 6391a1840a830 Screenshot 21 Screenshot 21

    You can also select the Revision History from the form’s More menu on the My Forms page.

    1670488466 6391a192a0b96 6391a192a0b55 Screenshot 32 Screenshot 32

    You might also want to check out this guide about How to View Form Revision History.

    Give it a try and let us know if you need any help.