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paraleloorganicoFecha de consulta 16 de febrero de 2024, 6:57
buenos dias, cargo el stock de un producto y me pone la misma cantidad en los demas productos.
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Harshad_P Jotform SupportFecha de respuesta 16 de febrero de 2024, 9:13
Hi paraleloorganico,
Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. I've checked your forms and I can see that the stock is different for all products. I also cloned the form and tested but I am not able to replicate the issue. When I add a new product the stock from other products is not copied over. Can you please make a screen recording of the issue and upload it to Google Drive or Loom and share the public link with us so we can check what's going on?
Once we hear back from you we can move forward with a solution.
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paraleloorganicoFecha de respuesta 16 de febrero de 2024, 9:27
Hello, thanks for the answer.
The problem continues, here is a screenshot.
thank you
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Harshad_P Jotform SupportFecha de respuesta 16 de febrero de 2024, 9:50
Hi paraleloorganico,
Thanks for getting back to us. Unfortunately, I didn't get the screenshot you attached in the last reply. Can you please share it with us again? Let me show you how to share screenshots on this thread.
1. Click on View thread in the email you received to open the thread.
2. Scroll down to the reply box and click on the image icon and upload the picture.
Once hear back from you we can move forward with a solution. -
paraleloorganicoFecha de respuesta 16 de febrero de 2024, 10:02
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Harshad_P Jotform SupportFecha de respuesta 16 de febrero de 2024, 10:19
Hi paraleloorganico,
Thanks for getting back to us. I've checked your form and I am not able to see the same thing in the screenshot. Is this happening when adding new products? Are you duplicating any of the products? When I checked your form, everything appeared as it should:
Just to make sure we are on the same page are you referring to this form https://form.jotform.com/240462960492661? I've alone cleared your form cache to refresh the form can you try it again and see how it goes?Reach out to us if you need any more help.