Suspendieron mi cuenta

  • Abraham Aaron Morua
    Fecha de consulta 15 de febrero de 2024, 12:46

    Suspendieron mi cuenta para entrar en la aplicación y se borraron imágenes que son recursos importantes para mis hijos

  • Paul Janver Jotform Support
    Fecha de respuesta 15 de febrero de 2024, 13:35

    Hi Abraham,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question.

    I checked your account associated with this email address: morua.lighthouse@gmail.com, and it appears that your account has been suspended due to the provision of fake services. If you believe that your account was suspended in error, we’ll need you to do the following:

    • Send us the URL where your form is used.
    • Send us a link to your website or proof of affiliation with a legitimate institution.
    • Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these things above to reviewers@jotform.com with Thread #11919161 as your subject, and we’ll let you know about the status of your account after we’ve done a thorough review of them.