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  • mathium1
    Fecha de consulta 14 de febrero de 2024, 13:09

    He vuelto a usar esta cuenta después de muchos años, podrían ayudar por favor

    This form is in restore mode, please try again later.

  • Mikhail Enterprise Support
    Fecha de respuesta 14 de febrero de 2024, 13:16

    Hi mathium1,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. After checking your form, I have seen that your form is in restore mode because your account is dormant due to long inactivity. I have gone ahead and re-activated your account. You can now access your forms without having any problems.

    Let us know if there's anything else we can help you with.