File Upload field does not upload more then 3 files when used with dynamic qr code

Mi formulario contiene varios campos para adjuntar archivos, todos están configurados para cargar múltiples archivos y con límite de 10 MB que siempre han sido suficientes para su uso, sin embargo ahora, los campos de carga de archivos únicamente permiten adjuntar 3 archivos. Ya he intentado, deshabilitar el formulario, borrar caché, hacer modificaciones al campo, usando distintos dispositivos y navegadores y el error persiste, de momento solo me ha pasado con este formulario, necesito apoyo para solucionarlo por favor.

Hi Rafael,

Thanks for reaching out to Jotform Support.  Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but please feel free to reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

For your concern, I've checked your form, and it should allow the user to upload more than 3 files on the upload field. I tested your form and indeed only 3 files were successfully uploaded, but the others seem to get stuck resulting in the form getting stuck on "Please Wait".

I've created a ticket and escalated this to our team for further checking. If there are any updates, we’ll circle back to this thread and let you know.

Thanks for your patience, we appreciate it.

Hi Rafael,

Sorry for the inconvenience experience you had. This cannot be replicated, but we assume that in some browsers users can bypass this limit. To prevent this, we have added an additional control. This issue should be resolved now.

If you need further assistance, please let us know.

Thanks for your patience and understanding.

Best,

Hello,

I tested the form in different browsers but the problem persists.

Hi Rafael,

Thanks for getting back to us. I'm sorry that you are still having trouble with this. I have reached out again to our developers team so they can check this out again. We will let you know on this same thread as soon as we have an update. We appreciate your patience and understanding.

Feel free to let us know if there is anything else we can help you with.

Hello again, I've been running tests to address the issue with my form and thanks to that, I was able to identify the source of the glitch. The error occurs when using the dynamic QR code widget; when I remove the widget or delete the data to be encoded, the error disappears. So it seems to be a direct issue of the widget, as I tested it by implementing it in a new form and encountered the same problem.

I hope you can resolve it soon.

Regards.

Hi Rafael,

Thanks for sharing this information with us. I shared this with our developers who will be checking. Once we have an update, we'll let you know immediately. Thanks for your patience and understanding.

In the meantime, let us know if you have any questions.

Hi Rafael,

We apologize for the inconvenience caused to you. We have updated the widget and the problem has been resolved. Please check out the widget once again and let us know if the issue persists. Thank you for reporting the issue.

Regards,

Widgets Team