Requiero informacion para corroborar efectividad del pago ANUAL

Buenas aca podemos evidenciar que realizamos, por error el pago anual en este caso que procede ?

Hi Andres,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. To clarify, did you upgrade your account to annual plan by mistake? Do you want to revert to the monthly plan?

Once we hear back from you, we'll be able to move forward with a solution.

Necesito su apoyo, Realice l pago por el año y hoy el sistema indica que no puedo enviar, me puede colaborar, por favor.

Hi Andres,

I’m sorry you're having difficulties with this. Can you explain a bit more about the issue, so I can get a better idea of what's happening? Were you supposed to be on the annual plan, or you should be on the monthly plan?

Once we hear back from you, we'll definitely be able to move forward with a solution to your question.