Account Limits: Signed Document Limits

Buenas requiero su apoyo ya que el sistema, nos esta arrojando un mensaje que indica los siguiente: Está llegando al límite de documentos firmados mensualmente.

 Mejorar ahora

pueden revisar si el pago eta ok, o ebmo revisar algun otro detalle?

Podemos evidenciar el pago anual, usted me poria confirmar. cuando se hace la activacion.?

Hi barukdigitalmarketing09,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked the account and the payment is posted, and the account is active. Please note that when you hit a monthly limit, like the monthly signed documents limit. You can either wait for the counter to reset on the first day of the limit reset period, or upgrade your account to increase your limits. In your case, the monthly limits will reset on March 1, 2024. You can view the start date of your next limit reset period under the Usage tab of your Account page.

Let me show you how to check it:

• Hover your mouse over your avatar/profile on the top-right of the page and click Settings.

• Go to the Upgrade tab on the left-hand side of the page. You will see under monthly usage on when the monthly limit resets.

You can also check our guide in understanding account usage and limits.

Give it a try and let us know how it goes.