Monthly submission limit has not been reset

Buenas tardes

Sucede que en un formulario estamos llegando a la cuota de 100 envios , el tema es que esta cuota deberiera haberse reiniciado, y aun no se vee reflejado el cambio en nuestra cuenta, hay algo que debemos hacer para aplicar correctamente este reinicio o es solo esperar?

Desde ya muchas gracias

Hi checkerancagua,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

Now, let me help you with your question. I checked your account, and it seems that the monthly submission limit has been reset. I went ahead and cleared your form caches. Can you try to check it again and let us know how it goes? You can head directly to your account settings by clicking on this link.

Give it a try and let us know if you need more help.

thanks for the help, yes it was reset , i always need to do this for the reset ? i mean clear the form cache?

Hi checkerancagua,

Thank you for the update. Clearing form caches is one of the ways to troubleshoot or refresh your forms. You might want to do this as a first step of troubleshooting if the form is not working properly. If you have any further questions or need assistance, please don't hesitate to reach out.