Suspended account: How do I recover my account?

Hola buenas tardes, espero estes bien.

Estoy tratando de ingresar a mis formularios y no los encuentro, ademas, intento iniciar sesion en mi cuenta con la opción de Google usando el mismo correo de este ticket, y me aparece un letrero en rojo "SUSPENDED". Quisiera saber cual es la razón por favor. Si es un error mio quisiera saber para corregirlo y poner a funcionar mis formularios en la mayor brevedad. Agradezco mucho su apoyo.

Atentamente,

Eduardo

Hi Eduardo,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked your account, and it seems that it was suspended due to collecting log-in credentials and highly sensitive information on the New Model Onboarding - LM form.

Keep in mind that collecting this sensitive information is a violation of our Terms of Use. To reactivate your account, you will need to comply with our terms and allow us to remove the offending fields. Let us know so we can proceed.

Once we hear back from you, we'll be able to help you with this.

Hi Neil, thank you for your answer, I understand. Ok I will remove those questions to comply with your terms. Let me know if that is enough to recover my account and get back to business please. Once again, thank you.

Eduardo.

Hi Eduardo,

Thanks for getting back to us. Yes, those are the fields that must be removed in order for your account to be reactivated; may we remove them for you so that we can reactivate your account immediately after removal?

Please keep in mind that we have a team and an automated anti-phishing filter that scans all forms for phishing, spam, or fraudulent offers. As a friendly reminder, we strongly advise against using Jotform to create forms that collect sensitive information such as login credentials, credit card numbers, and so on. These forms are considered phishing, and the accounts associated with them are immediately suspended. For more information, please see our Terms of Use. 

Once we receive confirmation from you, we will promptly remove the offending fields and reactivate your account.