Integrations: Airtable Integration Stopped Updating and can't be edited

  • MovoNovo
    Fecha de consulta 12 de febrero de 2024, 11:40

    No esta funcionando la integración, sin hacerle ningun cambio, dejó de funcionar después de jalar bien durante 1 año.

    • no se actualizan los registros
    • no me deja editar lo integración tampoco, se queda aquí sin avanzar.

    Integrations: Airtable Integration Stopped Updating and cant be edited Image 1 Screenshot 20

  • Mahmoud Jotform Support
    Fecha de respuesta 12 de febrero de 2024, 11:57

    Hi Mario, 

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I'm sorry this is happening. Since you are using the old Airtable integration, Airtable recently announced that it has discontinued the use of API keys in integrations, and is switching to a new OAuth method that allows users to connect Airtable to other platforms while ensuring the highest security. You should remove the integration and add it back again. This will enable you to use the new OAuth mechanism for Airtable. Let me show you how:

    • In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.
    • In the Settings menu, click on the Integrations option on the left side of the screen.
    • Select the Airtable integration, then click on the Three Dots and select Delete Action.
    • Then, you can click on Add New Action and connect your Airtable again.

    Airtable Integration Stopped Updating Image 2 Screenshot 41 Screenshot 20 Integrations: Airtable Integration Stopped Updating and cant be edited Image 1 Screenshot 31

    Reach out again if you need any more help


  • MovoNovo
    Fecha de respuesta 12 de febrero de 2024, 12:24

    No worries, thank you.

    Is there a way I can check the previous integrations so i make sure i remake the integrations right?


  • Ryan Jotform Support
    Fecha de respuesta 12 de febrero de 2024, 14:35

    Hi Mario, 

    Thanks for getting back to us. Before deleting the Action of your Airtable integration, you can take a screenshot first by opening it so that you can easily remake it. To do that, please check out the steps and screenshot below:

    In your Airtable Integration, hover your mouse over the Action and click on the Edit icon to open.

    Integrations: Airtable Integration Stopped Updating and cant be edited Image 1 Screenshot 20
    After that, take a screenshot and then proceed to delete the Action to resolve the issue. You might also want to check out this guide about How to Integrate Jotform With Airtable.

    Give it a try and let us know how it goes.