Limit reached when there are no uploaded files

Hola, me gustaría saber por qué me salen mensaje que he agotado el límite de almacenamiento si no tengo nada guardado?

Hi alojamientoentreamigos,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'll need a bit of time to look into this. I'll get back to you as soon as I can.

Hi alojamientoentreamigos,

Thanks for patiently waiting. I've gone ahead and escalated this issue to our Developers. Once we hear back from them, we’ll update this thread and let you know.

Thanks for your patience and understanding.

Hi alojamientoentreamigos,

I checked one of your forms (232216934023044), and it contains trashed entries. Could you please purge them all and get back to us? Let me show you how:

1. In Jotform Tables, open the main tab’s menu using the Three Dot icon icon next to it.
2. Select Trashed entries from the menu.
3. Click the Select all checkbox, then select Delete Forever.

As soon as we hear back from you, we can move forward with a solution.

El mensaje es "no tiene archivados"

Hi alojamientoentreamigos,

Thanks for waiting patiently, we really appreciate it. I've heard back from the relevant team that the issue has been resolved.

Let us know if you need any other help.