PROBLEMA CON MASCARA

Buen dia.

tengo un problema con la mascara del campo "Monto Solicitado" de mi formulario solicitud de credito ya que al configurarla asi $###[#][#][#].## unicamente me permite 3 numeros antes del punto y no me permite la opcion de 3 exigidos y dos opcionales.

Cuando publique hace dias mi formulario si la acepto, pero repentinamente cambio y cuando editan los formularios ha cambiado $8300.00 por $830.00

Favor ayudarme

Hi genegocios2023,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Please know that when enabling the Input Mask, it is not possible to mask the number inside a square bracket ([]). Which is why if you use $###[#][#][#].##, the system will read it as $###.## and only three numbers can be added before the decimal sign (.). Users are also required to follow the format set up for the Input Mask so there is no option to add three required and two optional values. Can you please share more information about what format are you trying to achieve for $###[#][#][#].## input mask?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Thanks for your answer

My formula was working correctly and it stopped working two or three days ago.

If it is possible to configure two optional fields with the formula that already uses $###[#][#][#].##

For example. I use the formula $##[#][#][#].## in another form called "WEB Form" and it works as expected, two required fields and three optional fields before the point.

check at https://www.jotform.com/es/help/empezar-con-los-basicos-de-la-mascara-de-entrada/

Hola genegocios2023,

Gracias por los detalles adicionales. He revisado los formularios 232957927815875 y 233308097185864 y veo que al momento al desactivado la máscara de entrada en ambos y en su lugar activado el Límite de caracteres. Por favor, ¿puedes confirmarnos si aún deseas establecer una máscara de entrada para dichos campos?

Como sugerencia, puedes probar con nuestro widget de Máscara de entrada, donde puedes darle formato a divisas, porcentajes y valores decimales:

Déjanos saber si hay algo más con lo que podamos ayudarte.

Thank you for your response Catherine.

If I want to activate the input mask, I have disabled it because I am waiting for new data in my form and it was capturing incorrect information, for example $160.00 instead of $1600.00.

Disabling it has been a temporary solution, I hope so

Hi genegocios2023,

Thanks for getting back to us. Since you have disabled input masking on certain fields in your form, can you confirm if you still want to set an input mask for those fields? Also, as a suggestion from my colleague, you can use the Masked Input Widget that should meet your requirements for formatting your number fields with dollar signs and commas.

Keep us updated and let us know if you need help.

Yes, I want to set an input mask for those fields.

Hi genegocios2023,

Thanks for getting back to us. Do you still want to use input masking in the short text field? If so, can we forward your concern to our development team?

Once we hear back from you, we'll be able to move forward with a solution.

YES, I  still want to use input masking in the short text field

Hi genegocios2023,

Thanks for getting back to us. I tested it on my end with different numbers, and it appears that everything is now working properly. The issue could be a temporary issue that has been resolved. I've gone ahead and cleared your form caches as an additional aid.

Give it a try and reach out again if you have any other questions.