Upload space limit is reached

  • GrupoContacto
    Fecha de consulta 7 de febrero de 2024, 18:54

    ¡Hola! Mi formulario de envío de proyectos para difusión ya no deja que mas personas contesten el formulario. ¿A que se debe esto? No tengo ningún archivo guardado y tampoco tengo nada en ninguna de las papeleras.

  • Rose Jotform Support
    Fecha de respuesta 7 de febrero de 2024, 20:59

    Hi GrupoContacto,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I can see that your upload space and other usage on the account is within the limit and all the forms are also active. Please refresh your form and it is now active. Here's a screenshot of your form without the over quota error:

    Upload space limit is reached Image 1 Screenshot 20

    Let us know if there’s anything else we can help you with. 

  • GrupoContacto
    Fecha de respuesta 8 de febrero de 2024, 10:29

    Good morning, I have already checked and the storage is already at 0, however when I want to answer a questionnaire it keeps telling me that we can no longer receive more responses.

    Thank you very much and I hope you can help us, I leave a screenshot of what appears when I enter the link to answer the questionnaire.Upload space limit is reached Image 1 Screenshot 20

  • Gaud Jotform Support
    Fecha de respuesta 8 de febrero de 2024, 11:11

    Hi GrupoContacto,

    Thanks for getting back to us. I've checked out the screenshot you shared with us. I've also checked out all of your forms in your Jotform account. All of them are working and are not showing an overquota error. Can you please clear your Google Chrome browser's caches and try to access the form again? It should work. If the issue persists, can you share with us the form URL in question?

    Let us know how it goes.

  • GrupoContacto
    Fecha de respuesta 8 de febrero de 2024, 11:30

    Thank you very much, it allows you to fill out the form, however when sharing the link it still says “Over Quota | Jotform” , it does not affect practical issues but I wanted to know if it can be modified so that the name of the form appears instead of thatUpload space limit is reached Image 1 Screenshot 20

    Questionnaire link: https://form.jotform.com/233254601407852

  • GrupoContacto
    Fecha de respuesta 8 de febrero de 2024, 11:40

    We already managed to solve it, thank you very much!