Monthly Submissions Limit Inquiry

Buenos días,

he recibido un correo electrónico en el que se me informa de que en pocos días alcanzaré mi límite de envío.

Yo no he de realizar ningún envío más hasta dentro de unos meses, por lo que me interesa renovar no ahora, si no pasado un tiempo. ¿Es posible seguir recibiendo respuesta de los formularios ya enviados o al llegar al límite de envíos tampoco podré recibir los formularios que ya envié rellenos?

Quedo a la espera de su respuesta.

Saludos

Hi soledadcardenal,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. If I understood what's happening, you are asking about the Monthly Submissions Limit of your account. Once you reach the 100 Monthly Submissions of a Starter Plan account, you won't be able to receive any submissions anymore and your forms will be disabled. You will have to upgrade your account to a higher plan to continue using your forms.

However, there is a way to increase the monthly submission limit on your account by doing some tasks. Let me show you where to find them:

1. On the My Forms page, hover over your mouse to the Profile Avatar at the upper right side of the page and click Settings.

2. Click on Increase Limits on the left side of the screen.
3. Complete the tasks on this page and you will be able to permanently increase the Monthly Submissions Limit of your account.

You can also check out this related guide on Understanding Your Account Usage and Limits.

Let us know if you have any other questions.