cómo volver a suscripción FREE?

Hola,

necesitamos anular la suscrpción BRONCE. Queremos volver a la suscripción INICIAL.

Qué debemos hacer?

Muchas gracias,

Hello teatredelravalbcn,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Jotform's subscriptions are recurring, they will automatically renew and charge you on the same date as the original purchase unless you cancel You can cancel your subscription, but it should be done on the Desktop version of Jotform, rather than the mobile app. It's easy, let's do it:

1. On your My Forms page, hover your mouse over your avatar in the top-right corner and click on Settings.

2. Under the Billing tab, click on Change Plan.

3. Click on the Downgrade button to switch to the Starter (Free) Plan.

4. There will be a pop-up window with some extra information about the downgrade. Please follow those instructions to continue with canceling your plan.

Please also check out our guide about How to Cancel your Subscription.

Let us know if you need any more help.