No se guardan los cambios

  • HasnaeEG
    Fecha de consulta 2 de febrero de 2024, 8:49

    Hola, en la pregunta "Cómo nos has conocido" he cambiado las opciones a:

    • Internet
    • Recomendación
    • Evento
    • Revista o página externa
    • Redes sociales
    • Blog
    • Otro

    Pero al meterme en el formulario (https://form.jotform.com/93232759615362) no me aparecen las opciones actualizadas (adjunto foto).

    Jotform Thread 11445633 Screenshot
  • Jefferson Jotform Support
    Fecha de respuesta 2 de febrero de 2024, 9:17

    Hi HasnaeEG,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. When I looked at your form, I saw that the options wasn't yet updated. Check out the screenshot below:

    No se guardan los cambios Image 1 Screenshot 50

    Let me show you how to fix it:

    1. In your Form Builder, go to Build.

    No se guardan los cambios Image 2 Screenshot 61

    2. Select the Dropdown field and click on the Gear icon.

    No se guardan los cambios Image 3 Screenshot 723. Under the Dropdown Properties, go to Options tab, and update the contents of the Options area.

    No se guardan los cambios Image 4 Screenshot 83

    That's it! Test your form to see if it updates the selection.

    Give it a try and let us know how it goes.