Submit button not working

  • FracoMercadeo
    Fecha de consulta 1 de febrero de 2024, 11:34

    El formulario no envia solicitud, queda congelado.
    El botón verde de envío se congela en la palabra "Please wait..."

    Submit button not working Image 1 Screenshot 20

    Jotform Thread 11409521 Screenshot
  • Mary Jotform Support
    Fecha de respuesta 1 de febrero de 2024, 13:56

    Hi FracoMercadeo,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I'm sorry you are having issues with your form. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

    Submit button not working Image 1 Screenshot 30

    Can you try removing that field/element and then adding it back? By clicking the Trash icon beside the submit button and adding a new submit button from the form elements tab. Also, confirm if the WhatsApp number is active and working. I had problems with submitting when I incorrectly typed my WhatsApp number and had it corrected and now was able to submit the form without issues.

    Submit button not working Image 2 Screenshot 41

    Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

    Keep us updated and let us know if you need any more help.