PROBLEMA PARA SEGUIR EDITANDO

Buenos días, estuve trabajando en este formulario y de repente me salió este mensaje y no puedo seguir trabajando en dicho formulario.

aun completando el mensaje de la pantalla, sigue estando bloqueada

por favor ayúdenme

gracias de ante manos

Hello DIEPI,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I’m sorry you're having difficulties with this. I believe you might have clicked the Feedback button on the form and the form gets opens. Have you tried refreshing your browser to see if this removed the feedback form or not? It might be due to cache issue that it got stuck in your screen.

I have cleared your account cache from the backend, which resolves cache related issues. Can you go ahead and try it again and let us know how it goes? If the same thing happens again, please record a short video of your issue and send it to us. It would help us to understand what exactly happening on your end.

You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use loom to record the video and share the video link with us. We'll investigate it more to see if we can figure out what's going on.

Give it a try and let us know how it goes.