Guest Account: Unable to log in

No llega mensaje a mi correo para recuperar la clave

Hi Yanire,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked the email address used in creating this ticket, and it shows that it's linked to a Guest account. Guest accounts are temporary accounts with one time log in only. You won't be getting a reset password sent to your email account. If you are referring to a different account, please provide the email address or username to the account. We'll check the status to see why you are having difficulties logging into the account. Or you can share the form link with us, and we can trace the account it's located.

Once we hear back from you, we'll be able to help you with this.