Pago fallado

Buenos dias,

me dicen que el pago de mi formulario falla.

Me podrias confirmar que todo este coorecto?

Hi jgvernet,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I understand that one form of yours didn't make possible your customer to order and pay your products.

I have checked your two forms available and I can see that your PayPal integration is well connected so that your customers might be able to order and pay using your forms. If a payment failed, it can come from the Paypal plateform and its approval processes.

Note that, in your Paypal integration, as you set it, you didn't allow payment using a Credit Card, as shown below, so that the customer is not allowed to pay using her Credit Card. This can explain the feedback you got.

If this happens again, or if it's not exactly what you are asking for, can you provide us with more details. If the customer can send you a screenshot of what's happening, it will help us to investigate further. This guide will show you how to send us such a screenshot.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.