Email Address Update

Guten Tag wir hatten ausversehen zwei accounts erstellt. Jetzt hatten wir den Account mit der Mail adresse: rekla.youloveit@gmail.com gelöscht, da wir diesen hier auf der Mailadresse umstellen möchten. Jedoch kommt die Meldung das die Mail adresse schon vergeben ist.

Wie lange, dauert es nach einer Accountlöschung, bis die Daten bei ihnen glöscht werden? Damit wir die richtige Adresse hier vergeben können ?

Hi YLIRekla,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I am sorry you are having trouble with this. Keep in mind that it would take 30 days for the deleted account to be finally purged. The easiest way to achieve your goal is to go to the deleted account and update the email address to something else, so the email address r***a.y******it@g***l.com will be free to use.

I have reactivated your deleted account, so you can change the email address. Let me show you how to do it:

1. Click on your Avatar in the top right corner of the page.
2. Click on Settings
3. Next, click on Account on the left side of the page.
4. Lastly, Click on Edit in the email and type in the new email then click Save.

Give it a try and let us know how it goes.

Hello,

thanks for the quick answer. I would like to go with option 2 ( reactivate the old account and change the password), but unfortunately it seem to be still deactivated. Could you look into it?

Thanks in advance

Hi YLIRekla,

Thanks for getting back to us. I have reactivated the deleted account again. Please try logging in to the account with the email address r***a.y******it@g***l.com one more time, and let us know how it goes.

Once we hear back from you, we can move forward with a solution.