How do I retrieve lost responses from a deleted field?

  • leoflo99
    Gefragt am 13. Dezember 2023 um 08:26

    Guten Tag

    Ich habe heute morgen in meinem Formular "Befragung Nachhaltigkeit in der Lehre" bei drei Fragen das Antwortformat von kurzem Text in langen Text geändert. In der Infobox habe ich dann gesehen, dass durch das Löschen des alten Formats auch die Antworten auf diese Frage gelöscht wurden. Gibt es irgendeine Möglichkeit, diese Antworten wiederherzustellen? Mein Problem bezieht sich auf die Fragen 2-4, von denen ich die Daten dringend benötige.

    Ich bedanke mich herzlich für eine Antwort sobald wie möglich!

    Freundliche Grüsse

    Leonie Wittwer

  • Neil Enterprise Support
    Geantwortet am 13. Dezember 2023 um 10:46

    Hi Leonie,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Yes, you can still recover these data by using the "Revision History" to revert your form to an earlier version. But to be on the safe side, I recommend downloading your current data submission first before doing any revisions. We have a guide here you can check out for more details on that.

    You can also view the Revision History by following the steps below:

    1. At the top of the Form Builder page, click on the Timestamp under the title of the Form to open the Revision History.
    2. Choose the version you want to restore the form to in the menu on the right side of the page.
    3. Now, just click on Revert next to the version you want to revert it to. That’s it.

    How do I retrieve lost responses from a deleted field? Image 1 Screenshot 20

    You might also want to check out this guide about How to View Form Revision History.

    Give it a try and let us know if you need any help.