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RigipsAGGefragt am 12. Dezember 2023 um 03:43
Guten Tag
Eines der Felder in unserem Formular wird im Frontend nicht mehr angezeigt. Wir haben keine Einstellungen im Backend geändert, sondern nur versucht, eine der Antworten zu bearbeiten, woraufhin das Widget aus dem Formular verschwunden ist.
Gibt es eine Möglichkeit, dies zu beheben?
Vielen Dank für Ihre Antwort.
Freundliche Grüsse
Kealan McArdle -
Carlo Jotform SupportGeantwortet am 12. Dezember 2023 um 06:37
Hello Rigips,
Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. We had a known issue earlier that caused the widgets not to show on the live form. Our developers have confirmed that the issue has been fixed. I've checked your form and can now see The Ticket Purchase widgets. You can check out the screenshot below:
Let us know if there’s anything else we can help you with.