Zwei Abbuchung in einem Monat für nur ein Konto

Sehr geehrte Damne und Herren,

ich sehe gerade auf meiner Abrechnung zwei Abbuchungen, obwohl ich nur ein Konto habe.

Eine Abbuchung am 24.11. über 260,93€ und eine am 29.11. über 234,00€

Hello Julian,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I can see that you have upgraded your account for Bronze Yearly taking advantage of the End of Year 2023 Bronze Yearly Discount on 29th of November. Here's the invoice for the Bronze Yearly. However, you have changed your subscription plan from Bronze Yearly to Bronze Monthly on the 4th of December. Here's the invoice for the Bronze Monthly. That is the reason why you have 2 consecutive invoices. 

Keep in mind that for the second invoice, the system just used the available balance from your Bronze Yearly and you still have a closing balance, which we can ask our Billing team to process the refund if you want.

Let us know if you have any other questions.