Notification Emails are not getting sent

Guten Tag

Wir haben am 05.12.2023 und heute (07.12.2023) bemerkt dass einige Mails von Jotform nicht versendet wurden. Könnten Sie bitte so schnell wie möglich das Problem analysieren und beheben? Gibt es von Ihrer Seite ein Log-File dass sicherstellt dass das Mail von Ihrer Seite versendet wurde?

Folgende Mails vom Cash-Back Formular wurden nicht versendet:

Hi Hoermann,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. We're sorry for the inconvenience this may have caused. Please note that this was a know issue and our Developers Team just informed us that the issue has been resolved. So it should not happen again. Please test your form and let us know how it goes.

Give it a try and reach out again if you have any other questions.

Good morning

Thank you for your answer.

Do you know which emails were not sending?

Is it possible to have a list attached where we can see the emails were not be sent?

Freundliche Grse

Patrick Sesser

Hi Patrick,

Thanks for getting back to us. Unfortunately, we are unable to provide you a list of the Emails that were not sent. But please note that our developers informed us that the submission affected are between December 4, 05:30(UTC) and December 7, 12:00 PM (UTC), so you can check it from your Email History. Doing that is easy, let me show you how:

1. In My Forms, click on your Account Avatar/Profile Picture in the top right corner.
2. Select Settings from the dropdown menu.
3. in the column on the left, click on the History tab.
4. Choose Email from the Action menu.
5. In the Date Picker, select your desired period.

Next, once you have identified which emails were not sent, you can create a Send Email button on your tables and send it. Doing that is also easy. Let me walk you through:

1. In Tables, click on the + Add button.
2. Next, click on the Buttons tab and then select the Send Emails option.
3. Enter a column name and then click on Next.
4. Finally, check your Emails and finally click on Create Column.
5. That's it. Now you can send the emails by clicking on the Send Email button.

Give it a try and reach out again if you have any other questions.