meine Formulardaten werden nicht komplett übermittelt

  • muzeezum
    Gefragt am 29. November 2023 um 05:41

    Mein Formular "Kontaktformular Bausan" übermittelt mir nicht alle ausgefüllten Felder , in der Mail fehlen einzelne Felder wir Name und Telefonnumer. Woran kann das Liegen?

  • Vincenzo Jotform Support
    Geantwortet am 29. November 2023 um 06:12

    Hi Kinglike,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Unfortunately, I was unable to locate your form named "Kontaktformular Bausan" can you please share with us the Form URL? We have a guide about Where to Find Your Form URL that you can check out.

    Also, if the email is missing some fields, solving it is very easy, let me show you how:

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
    2. In the left column, click on the Emails tab.
    3. Next, hover with your mouse on your Email Notification/Autoresponder Email and click on the Pencil icon to edit it.
    4. Now, under Email Content, add a row and then add the missing fields by clicking on the + Form Fields button and selecting the fields from the dropdown.
    5. Finally, click on Save at the bottom.

    meine Formulardaten werden nicht komplett übermittelt Image 1 Screenshot 30

    Also, you can also delete and add a new notification email and the new notification email will contain all the field listed on your form. Let me walk you through it:

    1. Under the Emails tab, hover with your mouse on your Email Notification/Autoresponder Email and click on the Trash icon to delete it.
    2. Now, click on the + Add Email button and select a new Email Notification/Autoresponder Email.
    3. That's it by doing so, your email will contain all your Form Fields. Now configure your email as you prefer and then click on Save at the bottom.

    meine Formulardaten werden nicht komplett übermittelt Image 2 Screenshot 41

    Give it a try and reach out again if you have any other questions.