How to unrequire a login to view attachments

Guten Tag,

leider funktioniert der Download der zip-Datei nicht, wenn ich auf den Link der dazu gesendeten Mail anklicke, erhalte ich immer nur eine Fehlermeldung. Der Download hier im Portal funktioniert allerdings fehlerfrei. Können Sie sich das bitte ansehen? Ich habe auch verschiedene Browser genutzt, leider erhale ich jedes Mal eine Fehlermeldung.

Danke und beste Grüße

Greta Schlünz

Hi Greta,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. We're sorry for the inconvenience this may have caused. It seems that this is happening due to the privacy settings. To stop our system from asking you to login to see/download your submission attachments, you just need to disable the requirement to Log in to View Uploaded Files. It's easy to do, but we'll need to do that on the Desktop version of Jotform because it's not available yet on the Jotform Mobile App. Let me walk you through it:

1. Login to your Jotform account, then click on your Avatar/Profile picture on the right side of the screen.
2. In the dropdown, click on Settings.
3. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

That's it. Now, you won't have to log in to see/download files uploaded with your submissions.

Give it a try and let us know if you need any help.

Vielen Dank, es hat geklappt!

Herzliche Grüße, Greta Schlünz