Request

Hi pinolino,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. To request a downgrade and refund for your latest invoice, open this link and complete the form. After looking into your request, you'll receive an email from our team member. When you have been refunded, your account will be downgraded back to the Bronze Plan.

Let us know if you need any more help.