Only send the Email Notification based on the selected answer

  • joergdietrich
    Gefragt am 22. November 2023 um 05:00

    Hallo,

    ist es möglich eine E-Mail Benachrichtigung nur dann zu senden, wenn ein bestimmte Checkbox aktiviert ist? Wenn ja, wie? Haben Sie hierfür eine Lösung?

    Ich habe eine Benachrichtigung erstellt, welche nicht automatisch bei einem neuen Eintrag oder aktualisierten Eintrag gesendet werden soll. In den Bedingungen habe ich eine Regel erstellt, welche die E-Mail Vorlage senden soll. Das funktioniert aber irgendwie nicht.

    Beste Grüße

    Jörg

  • Victorino_S Jotform Support
    Geantwortet am 22. November 2023 um 07:23

    Hi Jörg,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know, and we can have them do that. But keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. To clarify, are you referring to your form 233245277631052? If so, it appears that you have enabled the Jotform Sign Automation, which sends an email notification from Jotform Sign for the completed Signed document. Can you please try to disable the Jotform Sign Automation in your Signature field and see if it makes a difference? Here's how to do it:

    1. Select the Signature field in your form and click the Sign Automation icon.
      Only send the Email Notification based on the selected answer Image 1 Screenshot 30
    2. Toggle the Enable Jotform Sign Automation to OFF.
      Only send the Email Notification based on the selected answer Image 2 Screenshot 41


    Can you give it a try and see how it goes? If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better? 

    Give it a try, and let us know how it goes.