How to track where users stop filling out forms?

  • josiptorbar
    Gefragt am 19. November 2023 um 11:27

    Kann man irgendwo einsehen, an welcher Stelle die meisten den Fragebogen abbrechen?

  • Gemmhel Enterprise Support
    Geantwortet am 19. November 2023 um 15:44

    Hi josiptorbar,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Unfortunately, we don't have an opinion to see where respondents stop filling out a form because the data are saved only when a form is submitted. If you'd like to track the progress of the user's completion of the form, you can enable our Save and Continue Later on your form. Let me show you how:

    1. Open your form in Form Builder, and in the orange navigation bar at the top of the screen, click on Settings.
    2. On the next page, click on Show More Options.How can I enable the review before send option? Image 1 Screenshot 30 Screenshot 10
    3. Scroll down to Save and Continue Later, and select Enabled from the dropdown. That's it.How can I enable the review before send option? Image 2 Screenshot 41 Screenshot 21

    You can view the partially filled-out forms in your Tables under the Incomplete Submissions. The link should redirect you to the page where the respondents left off. Your respondents will also receive a copy of their submission draft via email, or they can save the generated draft link. We also have a guide about How to Enable Save and Continue Later on Forms that you can check out.

    Give it a try and let us know how it goes.